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Anyone who has an account with First Bank & Trust Co. can have access to any/all of their accounts.
Yes. The person opening the account must be on the resolution and authorized to open accounts on behalf of the business. If the person is authorized all he or she needs to do is fill out an application. Otherwise, an authorized person would be required to open the Online Banking account.
Not generally. Online setups are done on an individual basis, and businesses are considered to be a separate entity.
In general, E-Banker is available 24 hours a day, 365 days a year. However, the system may be down periodically for maintenance or for other reasons outside of our control.
Online Banking transactions are processed and information updated only on business days. Our business days are Monday through Friday, excluding legal holidays.
The transfer cut off time for current day’s business is 7:00 p.m. CST.
The available balance for checking and saving accounts is real time and will change throughout the day based on the activity. For example, as the customer uses their ATM or Debit Card or transfers money between accounts, the available balance will be updated to reflect the activity.
There are several possibilities. If you are having problems accessing many websites, please contact your Internet Service Provider (ISP).
If you can access other websites but not First Bank & Trust Co.'s, then either our system is off-line or we are experiencing a temporary disruption in service. Please try again later.
If the problem persists, please contact your local Banking Center. Our Call Center representatives will be there to answer your calls Monday through Friday from 8:00 a.m. to 6:00 p.m.
You may need to update your browser in order to view the information on the site.
You will need Microsoft Internet Explorer 5.0 or above or Netscape Navigator 5.0 or above. You can download a browser free by accessing one of the following web sites:
Microsoft Internet Explorer
Netscape Navigator
There could be several reasons your PIN number may not work. You may be entering the wrong PIN number. You could also be locked out of the system. You are allowed three PIN attempts, and on the 3rd attempt, if invalid, you will be locked out of the system. If you have not accessed your accounts via Online Banking in the past 60 days, you may be locked out of the system. These are security features built in to the system. If you are locked out, you will need to contact your local Banking Center and request that your account be unlocked.
If you have forgotten your PIN number you will need to contact your local Banking Center. Upon verification of ownership, your PIN will be reset.
You can provide one of E-Banker's most important safety features by protecting your E-Banker Identification and PIN. There are several things you can do to protect your Identification and PIN.
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Do not use an obvious number or other accessible information for your E-Banker ID or PIN. |
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Ensure no one is watching when you enter your ID and PIN. |
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Try to memorize your ID and PIN rather than writing them down. |
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If you record your ID and PIN, store the document in a secure place. |
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Do not share your Online Banking ID and PIN with others. |
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Report any unusual account activity immediately. |
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Do not give your information to anyone requesting it over the phone unless you have initiated the call. |
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Always log out of the system. |
By default Online Banking has a 10-minute time out feature, so if the system is not used for 10 minutes, the user will become inactive and will have to log on to the system again.
These items are “real time” transactions. ATM transactions, teller transactions (identified as Teller Debit/Teller Credit), Internet Banking transfers, and POD items (items presented by another bank that will be processed on the current business day) are considered “real time” transactions. “Real time” transactions are immediately posted to your account without any processing delays and show up immediately on your current history.
The download option in Online Banking Account Access allows you to download your transactions into spreadsheet, word processing, and Microsoft Money.
The download option in E-Pay allows you to download your payment schedule into spreadsheet, word processing, and Microsoft Money.
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